Returns and FAQs
Shipping Notifications & Tracking
Order confirmations and shipping notifications and updates are sent out via email from email@example.com. If you have strong spam filters please check your spam or junk mail folder for order updates.
You can also opt in for updates via text or messenger at checkout.
Shipping history and tracking information can also be accessed by clicking the "View My Order" link in the order confirmation email.
Lost or Undeliverable Packages
All orders shipped via USPS Priority or UPS are automatically insured. If your package is marked as lost by the carrier we will reimburse you for your order as soon as the carrier accepts the insurance claim.
Please know that while we will do our best to make sure your order gets to you, we will not provide any refunds once the shipper has confirmed delivery of your order, or has confirmed attempted delivery(ies), to the address provided at checkout.
Please email us at firstname.lastname@example.org as soon as possible if anything arrived damaged. Please include as many details as possible, photos would be very helpful. We will resolve any problems as quickly as we can.
Carbon Neutral Shipping
Every time you purchase an item from us, we will balance out the carbon emissions that contribute to climate change by investing in sustainability initiatives to counteract the environmental impact of shipping.
We're excited to work with Pachama and contribute to certified projects that comply with the best-in-class carbon offset protocols and standards. Read more about the Pachama project here.
The packing peanuts in your order are plastic free and styrofoam free. They are made only from corn, potato, or other plant based starch.They are light enough to help reduce the amount of energy used in shipping and provide a good amount of protection and insulation. They are perfectly re-usable, but if you do want to compost them just dissolve in water first.
Taxes are calculated according to shipping destination and itemized on the Order Summary page.
Please note that neither PayPal nor Apple Pay are available for any Subscription payments at this time.
We love handcrafting custom products for our customers! If you are interested in a custom product, please contact us at 510-275-3489, or provide us with the details using the contact form.
Personal Data Requests
Customers can start the process to request their personal data by verifying their email address first. To verify your email please navigate to our Request Personal Data page and follow the prompts.
One Last Important Note