Free Carbon Neutral Shipping on all orders $75 and over

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FAQs

Returns
Our soaps are unconditionally guaranteed to please you. If you would like to make a return or are unsatisfied with your handcrafted item, please email us at help@tonicnaturals.com or call us at 510-275-3489.
If you feel that you have received the wrong product, or the product was damaged in transit, please contact us within 72 hours of receiving the product. If the product was damaged, it would help greatly if you could send us a photo of the product and the box as well. 

Gift Cards and Custom Orders are not returnable.
Shipping fees for returned items are non-refundable, unless the return is due to our error.

 

Shipping
Domestic Shipping
We ship to any U.S. address served by the United States Postal Service (USPS). This includes delivery to Post Office boxes, rural addresses, and to APO/FPO/DPO addresses. We will ship your order to the shipping address noted in your order. If the shipping address listed in the order is incorrect let us know as quickly as possible so we can try to make the necessary corrections. Please note that once an order has shipped to the address provided we won't be able to re-route it.

Orders usually ship within one to two business day
Orders received on weekends or U.S. Holidays will ship out within the next 2 business days.

Free Shipping on Orders $75 and over
All retail orders of $75 or more (before shipping, and any taxes) ship for free via USPS Priority Mail. 
Carriers
While we rely on USPS Mail for most of our order shipments, UPS is available as an alternative and either service can be selected at checkout.

International Shipping is not offered online at this time. Please contact us directly if you would like your order to ship outside of the U.S.

Shipping Notifications & Tracking

Order confirmations and shipping notifications and updates are sent out via email from help@tonicnaturals.com. If you have strong spam filters please check your spam or junk mail folder for order updates.

You can also opt in for updates via text or messenger at checkout.

Shipping history and tracking information can also be accessed by clicking the "View My Order" link in the order confirmation email.

Lost Packages

Please know that while we will do our best to make sure your order gets to you, once the shipper has confirmed delivery of your order to the address provided at checkout, we will not be able to provide any refunds. 

Damaged Packages

Please email us at orders@tonicnaturals.com as soon as possible if anything arrived damaged. Please include as many details as possible, photos would be very helpful. We will resolve any problems as quickly as we can.

Carbon Neutral Shipping 

Every time you purchase an item from us, we will balance out the carbon emissions that contribute to climate change by investing in sustainability initiatives to counteract the environmental impact of shipping. 

We're excited to work with Pachama and contribute to certified projects that comply with the best-in-class carbon offset protocols and standards. Read more about the Pachama project here.

Packing Peanuts

The packing peanuts in your order are plastic free and styrofoam free. They are made only from corn, potato, or other plant based starch.They are light enough to help reduce the amount of energy used in shipping and provide a good amount of protection and insulation. They are perfectly re-usable, but if you do want to compost them just dissolve in water first. 

Taxes

Taxes are calculated according to shipping destination and itemized on the Order Summary page.

Subscriptions
Never run out of soap again! With a subscription your favorite products are automatically delivered at the frequency you choose. You will receive an email a week before your next order is set to ship. Your card will be billed each time your order ships and you can modify or cancel your subscription at any time from the "Sign In / My Account" link in the navigation bar or the Subscription link provided in your order confirmation eMail. You can also log in directly here.

If any items are out of stock we will let you know by email. You won't be charged until that item is back in stock and ready to ship. And as always, if you any questions please contact us.

Please note that neither PayPal nor Apple Pay are available for any Subscription payments at this time.

 

Payments
We accept all major Credit Cards and PayPal for all online orders except Subscriptions.
Apple Pay is available to those on Safari or an Apple mobile device. We cannot accept PayPal or Apple Pay for Subscription orders at this time. 
We can not accept orders or order payments over the phone.

For Custom Orders we require a 50% non-refundable deposit with the balance due at shipment.

 

Custom Orders

We love handcrafting custom products for our customers! If you are interested in a custom product, please contact us at 510-275-3489, or provide us with the details using the contact form.

 

GDPR Requests

Customers can request access to their personal data in 2 ways:

  • Logged-in customers can reach the My Personal Data page through their account page. (Note: you have to be logged-in to see this page, otherwise you will redirected to the Request Personal Data page)

  • Guests or logged-out customers can start the process to request their personal data by verifying their email address first. To verify your email please navigate to our Request Personal Data page and follow the prompts.

 

Miscellany
While many of our ingredients are edible, organic and probably delicious, all of our products are for external use only. As with all cosmetic and bodycare products, please discontinue use if any irritation occurs.

Due to the nature of our handcrafted products, and the wide variety of natural ingredients used in their formulations, variation in size, color, scent and/or form are expected and are not considered product flaws.

 

One last important note
All information, content and product descriptions contained within this site are for reference purposes only and are not intended to substitute advice given by a pharmacist, physician or other licensed health-care professional.
TONIC's products have not been evaluated by the FDA and are not intended diagnose, treat, cure or prevent any health condition or disease.
Contact your health care provider immediately if you suspect that you have a medical problem.