FAQs

Returns
Our soaps are unconditionally guaranteed to please you. If you would like to make a return or are unsatisfied with your handcrafted item, please email us at orders@tonicnaturals.com or call us at 510-275-3489.
If you feel that you have received the wrong product, or the product was damaged in transit, please contact us within 72 hours of receiving the product. If the product was damaged, it would help greatly if you could send us a photo of the product and the box as well. 

While we are happy to fully refund the amount paid for any returned product, any shipping costs are not refundable.

Gift Cards are not returnable.

 

Shipping
We ship to any U.S. address served by the United States Postal Service (USPS). This includes delivery to Post Office boxes, rural addresses, and to APO/FPO/DPO addresses. We will ship your order to the shipping address noted in your order. If the shipping address listed in the order is incorrect let us know as quickly as possible so we can try to make the necessary corrections. Please note that once an order has shipped to the address provided we will be unable to make any changes.

Orders usually ship within one to two business day. Orders received on Sundays or U.S. Holidays will ship out the next business day.

All retail orders of $75 or more (before shipping, and any taxes) ship for free via USPS Priority Mail. 

Pick-up Option is for customers who plan to pick up from our next regularly scheduled Farmers Market date. Please contact us or use the order notes section at checkout to confirm the date you are planning to pick up.

International Shipping is not offered online at this time. Please contact us directly if you would like your order to ship outside of the U.S.

Shipping Notifications & Tracking

Order confirmations and shipping notifications and updates are sent out via email from orders@tonicnaturals.com. If you have strong spam filters please check your spam or junk mail folder for order updates.

You can also opt in for updates via text or messenger at checkout.

Shipping history and tracking information can also be accessed by clicking the "View My Order" link in the order confirmation email.

Taxes

Taxes are calculated according to shipping destination and itemized on the Order Summary page.

 

Subscriptions
Never run out of soap again! With a subscription your favorite products are automatically delivered at the frequency you choose. You will receive an email a week before your next order is set to ship. Your card will be billed each time your order ships and you can modify or cancel your subscription at any time from the "Sign In / My Account" link in the navigation bar or the Subscription link provided in your order confirmation eMail. You can also log in directly here.

If any items are out of stock we will let you know by email. You won't be charged until that item is back in stock and ready to ship. And as always, if you any questions please contact us.

Please note that neither PayPal nor Apple Pay are available for any Subscription payments at this time.

 

Payments
We accept all major Credit Cards and PayPal for all online orders except Subscriptions. Apple Pay is available to those on Safari or an Apple mobile device. We cannot accept PayPal or Apple Pay for Subscription orders at this time. 

For Custom Orders we require a 50% non-refundable deposit with the balance due at shipment.

 

Custom Orders

We love handcrafting custom products for our customers! If you are interested in a custom product, please contact us at 510-275-3489, or provide us with the details using the contact form.

 

Miscellany
While many of our ingredients are edible, organic and probably delicious, all of our products are for external use only. As with all cosmetic and bodycare products, please discontinue use if any irritation occurs.

Due to the nature of our handcrafted products, and the wide variety of natural ingredients used in their formulations, variation in size, color, scent and/or form are expected and are not considered product flaws.